Important notice: Please note that our team will be attending an organisation-wide training event and we will be closed Thursday 11th September to Friday 12th September. We will be open again on Monday 15th September – however, due to the possibility of a backlog of enquiries, if your enquiry can wait it would be best to contact us from Tuesday 16th September onwards. Thank you for your patience during this time.

Accessibility

July 1, 2025

Applying for a Formal Review with ACC – Tips to Make it Easier

If you disagree with a decision ACC has made, you can ask for a formal review. The application form is now available online on the ACC website.

The online form includes several required fields that must be completed before you can submit it. Here are some tips to help make the process smoother:

  • Have your decision letter handy – it includes key details like your ACC claim number and the date the decision was issued.
  • Be clear about your reasons for review – what part of the decision don’t you agree with, and why? Jot these down before starting.
  • Read dropdown options carefully – if the choices don’t make sense, select “Other” and explain in your own words.
  • Case conferences are worth doing – they are offered and we recommend asking for one. It’s a good chance to clarify the process and agree on next steps before any hearing.
  • New Information? This usually refers to medical reports or other evidence that supports your claim. Even if you haven’t got this yet, it’s okay to say you’re trying to get it. If you're facing barriers, explain what you're doing and what's getting in the way.

Need help? Open the form and give us a call. We can go through it together and talk through what to expect during the review process.

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